Know exactly what
to do when disaster
strikes your property.
5 step-by-step emergency protocols for UK landlords — customise with your contractors, fill in the documentation checklists, and download a print-ready PDF for every property.
Handle any property emergency with confidence
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Preview — what you'll get
What happens when there's no plan in place
Prosecution for uninhabitable property under Homes Act 2018
Council enforcement action for failure to make property safe
Average cost of a burst pipe left unmanaged for 12+ hours
Failed Section 21 if you cannot prove duty of care was met
Penalties and costs are indicative. Having a clear protocol in place is your first line of defence.
How it works
Your SOP in three steps
Customise your contacts
Fill in your preferred contractors for each emergency type — plumber, electrician, Gas Safe engineer, locksmith.
Work through each protocol
Step-by-step immediate actions, tenant vs landlord responsibilities, and documentation checklists for all 5 emergencies.
Download your SOP
One click exports a print-ready PDF with your contractor details. Keep a copy at each property.
What's included
Every common rental emergency covered
Five protocols built around UK law — immediate actions, responsibilities, contractor slots, and documentation checklists.
Burst Pipe
8 steps8 immediate actions, stopcock protocol, damage containment, and insurance documentation steps.
Gas Leak
8 stepsEvacuation protocol, National Gas Emergency line (0800 111 999), and Gas Safe re-entry requirements.
Boiler Failure
7 steps24-hour response obligations, tenant heating rights, and winter emergency accommodation guidance.
Electrical Fault
6 stepsNICEIC/NAPIT guidance, fuse box protocol, and when to evacuate vs when to isolate.
Break-in / Security
7 stepsPolice reporting, crime scene preservation, emergency boarding, and insurance claim process.
Incident Log Template
BonusReusable log template for recording every incident — date, type, actions taken, and outcome.
UK Legal References
IncludedHomes Act 2018, Gas Safe Register obligations, NICEIC standards, and landlord duty of care notes throughout.
Why landlords use this
Stop improvising when things go wrong
- Step-by-step actions for the 5 most common UK rental emergencies
- Contractor fields you fill in once — then it's your SOP forever
- Clear tenant vs landlord responsibility split for each scenario
- Documentation checklists to protect you legally after an incident
- UK legislation referenced throughout — Homes Act 2018, Gas Safe, NICEIC
- Completely free — no credit card, no sign-up fee
"I had a burst pipe at 2am and had no idea what to do first. I wish I had this protocol in place before it happened. Cost me a fortune and three days of chaos."
Portfolio landlord— 9 properties, Liverpool
"My tenant called me about a gas smell. Having the National Gas Emergency number and evacuation steps written down meant she knew exactly what to do before I could even get there."
Buy-to-let landlord— Manchester
"The contractor fields are the killer feature. I filled in every emergency number, printed one copy per property, and now I never have to think about who to call."
First-time landlord— Birmingham
Be the landlord who already knows what to do
Every UK landlord will face at least one emergency. The only question is whether you'll be ready when it happens.
Get your free Emergency SOPNo credit card. No spam. Instant access.